FAQs

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Dermatologists
Dermatologist

How do I get a GP (doctor) referral to Aurora Dermatology?

Need a GP referral? Click this link to find a GP near Chatswood, Artarmon. St Leonard’s, Lane Cove, North Sydney, Crows Nest, Castle Cove, Hunters Hill, Killara, Northbridge, Mosman, Pymble, St Ives, Cremorne and Gordon.   

Please call Aurora Dermatology to make an appointment once your healthcare practitioner has advised you to see a dermatologist.

Referrals can also be made by fax.  Please ensure your contact details are available on the faxed referral for us to contact you.

A copy of a GP referral form can be downloaded here.

 

Who do I call for an appointment?

All appointments phone: (02) 9423 0033

All fax referrals: (02) 9185 0942

Hours of operation: Monday to Friday 8.30am – 5pm.

What is your cancellation policy?

Please note that as we are heavily booked with often urgent patients that we ask to provide at least 48 hours notice if you are unable to keep your appointment. If sufficient noticed is not provided, there is a non-attendance/cancelation fee of $80.  

Your notice can be sent to us via text by replying Y or N to our courtesy SMS reminder message, emailing us at info@auroradermatology.com.au or calling 9423 0033.   

  • Please note that we will contact you via SMS and will call you 7 days prior as a reminder for this appointment. 
  • Please keep in mind this is a courtesy and your appointment is considered confirmed unless cancelled 48 hours business hours beforehand. 
  • This means therefore that a modification to a Monday appointment requires notification by close of business Thursday. 

We appreciate your understanding of our cancellation policy which allows us to treat patients in a fair and timely way.  

Where are you located?

Aurora Dermatology is located at
Suite 25, Level 11
809-811 Pacific Highway
Chatswood 2067

  • We are in the Leura Building facing the Pacific Highway, between Brown Street and Victoria Avenue.
  • You can find us by taking the left commercial elevator to Level 11 where we are located in Suite 25

Where can I park?

  • The Leura Building car park can be found on the corner of Brown Street and the Pacific Highway.
  • On arrival, you may enter number 25 on the intercom to gain access to the car park and our friendly receptionist will let you in.
  • You are then able to park in the visitor car park and make your way up to Level 11 through the commercial elevator.

How can I get to Aurora Dermatology via public transport?

  • Chatswood Train Station is a three minute walk to our clinic.
  • If you are arriving by train, once you have exited the station you can follow the escalator to the traffic lights on the corner of 7/Eleven and head Southwest up Victoria Avenue.
  • Turn right at the corner of the Pacific Hwy and Victoria Avenue and you will see the Leura Building.
  • Chatswood is now also part of the new Sydney Metro Train Network directly connecting Kellyville and Rouse Hill to Chatswood with services every 10 minutes. It will also connect to the city and Bankstown by 2024.
  • Recent changes to Chatswood to City Bus routes can be found here.

Can I get an urgent appointment?

If your GP calls us you can book an urgent appointment and most patients will be seen within 2 to 3 business days.  

These appointment slots are reserved weekly, and generally are for conditions where there is severe pain, itching, or high levels of discomfort related to your skin condition. 

Please review our cancellation policy on this page.

Urgent conditions we see often include: 

  • Suspected Skin Cancer 
  • Cystic Acne 
  • Severe flare-ups of eczema, psoriasis, rosacea  
  • Shingles (your GP can treat immediately, but may refer to us for complex cases. Antivirals must be taken within three days once the shingles rash appears) 
  • Severe acne with joint pain, fever
  • Mild drug skin reactions 

The number for our urgent clinic is (02) 9423 0033 

Urgent skin problems are different from emergency skin problems. 

Patients and GPs are advised to send emergencies to the ER 

  • Severe allergies, severe medication allergies
  • Severe itching
  • A rash that does not blanch with pressure (under a clear glass)
  • Severe blistering or spreading rashes 
  • Any other sudden rash, lesion or skin symptom you are duly concerned about

Need a GP referral? Click this link to find a GP near Chatswood, Artarmon. St Leonard’s, Lane Cove, North Sydney, Crows Nest, Castle Cove, Hunters Hill, Killara, Northbridge, Mosman, Pymble, St Ives, Cremorne and Gordon.   

What should I bring to my first appointment?

  • Your referral from your GP or healthcare professional
  • Your medicare card
  • If you have a health care card or pensioner card, please bring these
  • Please notify our staff at the time of booking if you are a DVA patient.
  • Any notes about allergies from your previous doctors
  • Any recent scans, pathology or blood work relevant to your skin condition

Will I get a reminder?

You will receive a SMS or a phone call a few days prior to your appointment, please reply to this to confirm that you will be attending.
If you have any unforeseen circumstances that prevent you from attending your appointment please call to reschedule.
A cancellation fee of $80 will be charged for patients who do not provide 48 hours notice.
This will be taken at booking and deducted from your consult fee after completion of consult.
Please review our cancellation policy on this page (FAQ No. 3).

 

What about fees?

Fees vary from conditions being treated and length of consult or procedure.
When making an appointment you will be given an estimate for the cost of the consultation.
The total cost of the consultation will depend on special examinations during the consultation such as, but not limited to skin checks, laser treatments, biopsy or other tests.
In most cases, you will be able to claim a portion of this fee back from Medicare.
Consultations and minor surgeries are undertaken at the clinic, however procedures requiring sedation or general anaesthesia are carried out in a hospital setting.
For cosmetic procedures, photography is carried out and further time is allocated for in depth discussion prior to surgery.
We advise that you register your bank details with Medicare in order to streamline the refund process after paying for your consultation on the day.
Please review our cancellation policy on this page (FAQ No. 3).

What happens at checkout?

You will be asked to checkout with the reception who will book any further appointments for you.
If surgery in rooms has been recommended our nursing team will provide you with the relevant documentation that will need to be completed.